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I paid, I have several questions with my account. . who do I go to?

Home Forums The Learning Centre I paid, I have several questions with my account. . who do I go to?

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    • #6890

      I am now a paid member of Vacation Soup. . . and posting here b/c I need answers and I am sure others may have the same issues.  Who do we go to for support.  IS posting a topic the only way, or is there a  ticket system or customer support.  My items that need attention are:

       

      • How do I change my email address from @gmail to @mydomain.com on all posts and within my profile?  I did it on the profile section, but it has not been changed throughout my posts
      • In the image below, my NEW blogs are not posting on my VS page, just old ones from Christmas.   Are my contributions not making it to the Soup?
      • How do I know my blogs are being synced with VS, is there a dashboard
      • Image below: i get a constant notification that I am not authorized.  How do I change 1) my user name and 2) my password within the plugin?
      • When will the paypal refunds be sent out as offered a week or two ago?

    • #6896

      HI Daniel,

      This is the right place to post most issues, as often the solution is helpful to others, however sometimes private communication is more suited, francis@vacationsoup.com is my email.

      I have found the cause of your issue. You registration has an email address in the dansfloridacondos.com domain and a username of danieltoconnor23@gmail.com. Having two different email addresses to identify you has confused WordPress’ API – hence why you can not connect your Waiter plugin. The solution is to change your username to something other than an email address. I have changed it to danieltoconnor and set the email address to danieltoconnor23@gmail.com, and issued a password reset which should be in your inbox.

      Once you have set your password and logged in, you can change the email address under My Profile on https://vacationsoup.com

      The name shown is the login name (now danieltoconnor), I hope this is OK.

      The new blogs will not have been posted due to the ID problem above. There is a new Waiter (WordPress plugin) coming out this week that will gradually synchronise all your old posts, so they will get there. We do intend to add a dashboard to the Waiter and to the Profile section of the Soup, but we do not have a date available yet, however with this latest Waiter the [connect] tab shows you how many posts are unsynchronised.

      Lastly, there was a delay refunding 3 members that signed up in the last few days of February, due to us changing Paypal accounts. I apologise, and am contacting each of you by email on this, separately.

      I hope this answers your questions for now.

      F

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