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I paid, I have several questions with my account. . who do I go to?

Home Forums The Learning Centre I paid, I have several questions with my account. . who do I go to?

This topic contains 1 reply, has 2 voices, and was last updated by  Francis Wallinger 7 months, 1 week ago.

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  • #6890

    I am now a paid member of Vacation Soup. . . and posting here b/c I need answers and I am sure others may have the same issues.  Who do we go to for support.  IS posting a topic the only way, or is there a  ticket system or customer support.  My items that need attention are:

     

    • How do I change my email address from @gmail to @mydomain.com on all posts and within my profile?  I did it on the profile section, but it has not been changed throughout my posts
    • In the image below, my NEW blogs are not posting on my VS page, just old ones from Christmas.   Are my contributions not making it to the Soup?
    • How do I know my blogs are being synced with VS, is there a dashboard
    • Image below: i get a constant notification that I am not authorized.  How do I change 1) my user name and 2) my password within the plugin?
    • When will the paypal refunds be sent out as offered a week or two ago?

  • #6896

    HI Daniel,

    This is the right place to post most issues, as often the solution is helpful to others, however sometimes private communication is more suited, francis@vacationsoup.com is my email.

    I have found the cause of your issue. You registration has an email address in the dansfloridacondos.com domain and a username of danieltoconnor23@gmail.com. Having two different email addresses to identify you has confused WordPress’ API – hence why you can not connect your Waiter plugin. The solution is to change your username to something other than an email address. I have changed it to danieltoconnor and set the email address to danieltoconnor23@gmail.com, and issued a password reset which should be in your inbox.

    Once you have set your password and logged in, you can change the email address under My Profile on https://vacationsoup.com

    The name shown is the login name (now danieltoconnor), I hope this is OK.

    The new blogs will not have been posted due to the ID problem above. There is a new Waiter (WordPress plugin) coming out this week that will gradually synchronise all your old posts, so they will get there. We do intend to add a dashboard to the Waiter and to the Profile section of the Soup, but we do not have a date available yet, however with this latest Waiter the [connect] tab shows you how many posts are unsynchronised.

    Lastly, there was a delay refunding 3 members that signed up in the last few days of February, due to us changing Paypal accounts. I apologise, and am contacting each of you by email on this, separately.

    I hope this answers your questions for now.

    F

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