Password instructions will be e-mailed to you
Confirmation will be e-mailed to you
Lost Password

Francis Wallinger

  • Hi Griff,

    You should see it clearly on the menu on the left, as in the picture.

    The most likely reason in this case is that there is another plugin that they need to install, the instructions for which are included in Alan’s video, but I will summarise here.

    They need to install “Timber”, which is a plugin that ours is dependant on, and they…[Read more]

  • This was the subject of much discussion at Soup HQ when we launched, and since.

    I love the irony of a conversation about conversations, and I won’t repeat my ‘keynote’ a few years ago when I attended my second meeting about meetings in my own company. The language was a touch colourful…

    There are apps, like Slack, that are there to solve this…[Read more]

  • Francis Wallinger posted a new activity comment 1 month ago

    Hi Sherene,

    I did try and include a running word count originally and ran out of time (or brain cells). I agree it will be a valuable feature , and have added it back into the Waiter dev list. Thanks

  • Francis Wallinger posted a new activity comment 1 month, 3 weeks ago

    Hi Mel, unfortunately your registered email address (… returns an “Unrouteable address” error. Please can you update your address at and email me at and I will respond with the password.

    The password would have been sent with your welcome email…[Read more]

    • I thought I was finished with the password problem. I wonder if you can help on your side.
      Hope you can help.

  • Francis Wallinger posted a new activity comment 1 month, 3 weeks ago

    Hi Mel, and season’s greetings to you.

    I have sent you the password by email, unfortunately I have not seen your previous question, but I hope this gets you going.

  • I agree, in some locations you will only be found through your posts.

    They may seem silly, but if you are the only one talking about the new menu at The Howard Arms then your post will be chosen by Google to answer the travellers question. If you can think like one of your guests, when they first started thinking about this trip, what did they…[Read more]

  • Hi,

    Your posts are showing, and they appear in the right place, but you have not categorised which magazines you want them in, which is I suspect the problem. To clarify, if I search (within Vacation Soup) for Ilmington, I get the map on the right.

    It has your 3 posts and property.

    In order for your posts to appear in given magazines you…[Read more]

  • On 6th December WordPress released the much awaited version 5.0. This is a major upgrade that has been the subject of heated discussions in the open-source community.

    The most significant change in this […]


    SiteGround have confirmed that the cause appears to be the Dynamic Caching part of their SG Optimizer plugin, and the workaround is to DISABLE their plugin.

    They are unable to commit to a fix timing currently, and we will continue to assist them and keep you updated once more is known. Disabling their plugin may cause your site to run s…[Read more]

  • Hi,

    We are investigating this with SIteGround as a matter of urgency.

    As with any plugin clash, it could be in their code or in ours, but we are working with them to find and resolve it.

  • Hi Chris,

    Could you please give me administrator access to your site and I will have a look?

    Please email me at


  • Hi Felicity,

    The way we have achieved this is to turn the slideshow into a video. The software you use for the slideshow will probably be able to do this for you.

    Powerpoint to YouTube instructions

    Keynote to Youtube instructions

  • I am helping you with this using IM, however for anyone reading this, it is worth seeing the release notes, they include a short explainer video.


  • Yes, that is absolutely fine, and encouraged.

  • Hi Mel,

    It is always difficult to fid the best pace to please everyone, with hundreds of owners that have built sites from the free videos we hope we have got it right.

    We are planning to add an index list to the videos so you know where to fast-forward to if you want to review a portion.


  • Monday 29th October, 2018. Bornholm

    Vacation Soup has finally lifted the technology restriction requiring owners to be on WordPress technology.

    We now welcome anyone with their own website, whether it’s Wix, […]

  • We have just released version 1.2.2 of our popular WordPress plugin, The Waiter.

    There are tons of changes behind the scene, making it perform better, and removing bugs as we go.

    1.2.2 Enhancements […]

  • Francis Wallinger replied to the topic Google Indexing in the forum The Soup 5 months ago

    Hi Richard, nice find and thanks for sharing.

    The mobile experience has evolved enormously over the years, for instance we are now investing heavily to get ahead of the competition in the smartphone experience. This is the third major evolution in smartphone web design:

    1. 10 years ago when the iPhone came out, we had to build copies of the…

    [Read more]

  • Hi Clare,

    I have been running various tests in the Soup and while I have come across a couple of faults, I cannot repeat this one.

    I will switch to email to chat with you and get to the bottom of this.


  • Hi,

    The Soup Stock (the .zip file you refer to) is not currently a theme, it is a complete WordPress installation. It can only be installed on an empty WordPress site.

    If you create a new subdomain on your existing site (such as, you can install (a new) WordPress there, then follow the instructions…[Read more]

  • Load More