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Francis Wallinger

  • We have published an important article on our owner’s blog, giving you an insight into what steps you need to take to make your site safe from attackers.

    More than 2/3rds of websites on the internet can be […]

  • Hi,

    There are several reasons why videos may not ‘play nice’. We are currently investigating a problem with videos displaying in the Soup, so your picture shows. This is our end, not yours, and when we have that fixed it should all be OK. The issue is related to a lazy loader we are using.

    I have just tested one using my preferred method. I will…[Read more]

  • Hi Griff,

    Firstly, yes you are correct, this is not right. The speed issue and the lack of menu are both wrong, the best way for me to solve this is to gain access to your admin. Can you please contact me either on chat or by email and I will diagnose and (helpfully) correct it.


  • Hi Aldo & Clare,

    I am working on the Waiter (the WordPress plugin) currently, I expect to publish a new version today as long is it passes all the tests.

    The target for the release should include:

    • Fix View Locally on Draft posts
    • Add Update button when editing published posts
    • Fix multiple synchronisation issues
    • Add support for…

    [Read more]

  • Hi Clare,

    Mea Culpa, I deliberately made it that way in the current version, and I think it needs to be changed. Yes, in order to make a change you can unpublish, edit and then republish. It should not affect your social sharing, and was designed to get authors to realise that when you publish – it’s out there. You can’t change the past “that it…[Read more]

  • A quick briefing on the plugin…

    WordPress shows posts, in fact it is accurate to say that is its raison d’être. How it shows them (what they look like) and where it shows them (which menu link or links) is up to the Theme you use, and up to any modifications you (or your devs) decide to put in. There is usually a blog link, or posts link, but…[Read more]

  • Hi Griff,

    You should see it clearly on the menu on the left, as in the picture.

    The most likely reason in this case is that there is another plugin that they need to install, the instructions for which are included in Alan’s video, but I will summarise here.

    They need to install “Timber”, which is a plugin that ours is dependant on, and they…[Read more]

  • This was the subject of much discussion at Soup HQ when we launched, and since.

    I love the irony of a conversation about conversations, and I won’t repeat my ‘keynote’ a few years ago when I attended my second meeting about meetings in my own company. The language was a touch colourful…

    There are apps, like Slack, that are there to solve this…[Read more]

  • Francis Wallinger posted a new activity comment 5 months ago

    Hi Sherene,

    I did try and include a running word count originally and ran out of time (or brain cells). I agree it will be a valuable feature , and have added it back into the Waiter dev list. Thanks

  • Francis Wallinger posted a new activity comment 5 months, 3 weeks ago

    Hi Mel, unfortunately your registered email address (… returns an “Unrouteable address” error. Please can you update your address at and email me at and I will respond with the password.

    The password would have been sent with your welcome email…[Read more]

    • I thought I was finished with the password problem. I wonder if you can help on your side.
      Hope you can help.

  • Francis Wallinger posted a new activity comment 5 months, 3 weeks ago

    Hi Mel, and season’s greetings to you.

    I have sent you the password by email, unfortunately I have not seen your previous question, but I hope this gets you going.

  • I agree, in some locations you will only be found through your posts.

    They may seem silly, but if you are the only one talking about the new menu at The Howard Arms then your post will be chosen by Google to answer the travellers question. If you can think like one of your guests, when they first started thinking about this trip, what did they…[Read more]

  • Hi,

    Your posts are showing, and they appear in the right place, but you have not categorised which magazines you want them in, which is I suspect the problem. To clarify, if I search (within Vacation Soup) for Ilmington, I get the map on the right.

    It has your 3 posts and property.

    In order for your posts to appear in given magazines you…[Read more]

  • On 6th December WordPress released the much awaited version 5.0. This is a major upgrade that has been the subject of heated discussions in the open-source community.

    The most significant change in this […]


    SiteGround have confirmed that the cause appears to be the Dynamic Caching part of their SG Optimizer plugin, and the workaround is to DISABLE their plugin.

    They are unable to commit to a fix timing currently, and we will continue to assist them and keep you updated once more is known. Disabling their plugin may cause your site to run s…[Read more]

  • Hi,

    We are investigating this with SIteGround as a matter of urgency.

    As with any plugin clash, it could be in their code or in ours, but we are working with them to find and resolve it.

  • Hi Chris,

    Could you please give me administrator access to your site and I will have a look?

    Please email me at


  • Hi Felicity,

    The way we have achieved this is to turn the slideshow into a video. The software you use for the slideshow will probably be able to do this for you.

    Powerpoint to YouTube instructions

    Keynote to Youtube instructions

  • I am helping you with this using IM, however for anyone reading this, it is worth seeing the release notes, they include a short explainer video.


  • Yes, that is absolutely fine, and encouraged.

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